Below is a complete list of our Frequently Asked Questions. FAQs are broken into 13 sub-types. Please look for your question under the appropriate FAQ subtype.

If you don't find your question or if the answer to a published questions needs additional explaination use the  icon to submit a Request For Information, RFI.  Your RFI will be routed to the appropriate Ambassador FAQ manager. The Ambassador will reply to all FAQ RFIs within 48 hours from the date and time sent.

How can I connect my Microwave to MY Controls?
To add an additional appliance to your web-based MY Controls requires the addition of a Virtual Appliance switch or taking one of your current appliances off line and replace it with your microwave. In either case you must submit a Request for Building Repair. Click Here  for the Building Repair request for service form. Complete the form as directed.

How often does the webcam update the still picture?
The still photos from the webcam are updated every 3 minutes. To get a more recent photo than the one published simply click on the Refeash link under the picture.

What size is the Large Webcam photo?
The large Webcam photo is usually 640 x 480.